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[BUG] Dell XPS 13 9315: No sound cards detected #4540

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[BUG] Dell XPS 13 9315: No sound cards detected#4540
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@paulmenzel
paulmenzel
opened on Aug 9, 2022

On the Dell XPS 13 9315 with Debian sid/unstable and Linux 5.19 from the suite experimental, very often no soundcards are found.

00:1f.3 Multimedia audio controller [0401]: Intel Corporation Device [8086:51cc] (rev 01)

Output of /usr/sbin/alsa-info

[   14.611798] soundwire sdw:2:025d:1316:01: Probe not complete, timed out
[   14.611813] soundwire sdw:2:025d:1316:01: Update Slave status failed:-110
[   14.611853] soundwire sdw:3:025d:0714:01: Probe not complete, timed out
[   14.611855] soundwire sdw:3:025d:0714:01: Update Slave status failed:-110

As reported in issue #3777 unloading the module snd_sof_pci_intel_tgl and loading it again works around the issue.

Activity

  1. paulmenzel
    added
    bugSomething isn't working
    on Aug 9, 2022

  2. paulmenzel commented on Aug 9, 2022

    @paulmenzel
    paulmenzel
    on Aug 9, 2022
    Author

    Added soundwire error messages.

  3. plbossart commented on Aug 9, 2022

    @plbossart
    plbossart
    on Aug 9, 2022
    Member

    know issue duplicate of #3777

    Solved by upstream commits, see https://lore.kernel.org/alsa-devel/20220621225641.221170-1-pierre-louis.bossart@linux.intel.com/

  4. paulmenzel commented on Aug 9, 2022

    @paulmenzel
    paulmenzel
    on Aug 9, 2022
    Author

    Thank you for the prompt reply. I am happy fixes are in Linus’ master branch.

    Two questions:

    1. Is that a regression in Linux 5.18?
    2. Did Dell send one of these devices to Intel, so they can be used for testing?

  5. paulmenzel commented on Aug 9, 2022

    @paulmenzel
    paulmenzel
    on Aug 9, 2022
    Author

    For the record, the Linux messages from the Dell OEM Ubuntu 22.04 installation.

  6. plbossart commented on Aug 10, 2022

    @plbossart
    plbossart
    on Aug 10, 2022
    Member
    • Is that a regression in Linux 5.18?

    Unclear. The probe message has been there for multiple cycles, since commit 528be50 ("soundwire: sdw_slave: add probe_complete structure and new fields")

    it's not clear what caused the timeout in practice. Possibly PCI power management?

    • Did Dell send one of these devices to Intel, so they can be used for testing?

    Yes, and we didn't see the issue with the Canonical OEM image. It's likely a configuration that causes delays in the probe and timeouts.

  7. paulmenzel commented on Aug 10, 2022

    @paulmenzel
    paulmenzel
    on Aug 10, 2022
    Author
    • Did Dell send one of these devices to Intel, so they can be used for testing?

    Yes, and we didn't see the issue with the Canonical OEM image. It's likely a configuration that causes delays in the probe and timeouts.

    Yes, me neither, but I’d thought the Intel (FLOSS) QA is going to test mainly with the upstream versions.

  8. plbossart commented on Aug 10, 2022

    @plbossart
    plbossart
    on Aug 10, 2022
    Member

    I was the author of that broken solution in commit 528be50 ("soundwire: sdw_slave: add probe_complete structure and new fields") and we never saw any issues in all our tests. It's just luck that we had a solution ready: I was doing some cleanups to make the driver more compliant with the device model, and remove all sorts of timing dependencies to rely instead of the deferred probe mechanism. I had no idea that cleanup would actually solve a real problem, it was only necessary in academic corner cases with some drivers blacklisted and manually inserted after a long delay.

  9. mitosu-me commented on Nov 7, 2022

    @mitosu-me
    mitosu-me
    on Nov 7, 2022

    Hi, I running kernel version 5.19.17 and I encountered the same problem on Dell XPS 9320, does the patch only work above 5.19.17?

    sof-firmware version is 2.2

  10. plbossart commented on Nov 7, 2022

    @plbossart
    plbossart
    on Nov 7, 2022
    Member

    The recommendation is to update to version 6.0.6 and later.

  11. mitosu-me commented on Nov 7, 2022

    @mitosu-me
    mitosu-me
    on Nov 7, 2022

    The recommendation is to update to version 6.0.6 and later.

    I see, thanks.

    I need to wait the kernel version 6 of lts come out so zfs could bump the Linux compatible.

  12. paulmenzel commented on Nov 7, 2022

    @paulmenzel
    paulmenzel
    on Nov 7, 2022
    Author

    @plbossart, only in Arch Linux the patch was backported to the Linux kernel package. It’s not in the official stable release (or Linus’ master) to my knowledge.

  13. nileshpatra commented on Nov 9, 2022

    @nileshpatra
    nileshpatra
    on Nov 9, 2022

    Hi, I am on 6.0.7 but the issue seems to still persist.

    $ uname -a
Linux debian 6.0.0-3-amd64 thesofproject/sof#1 SMP PREEMPT_DYNAMIC Debian 6.0.7-1 (2022-11-05) x86_64 GNU/Linux

    The version of firmware-sof-signed is 2.2.2-1

    And
    output of /usr/sbin/alsa-info shows:

    [   10.913863] mei_hdcp 0000:00:16.0-b638ab7e-94e2-4ea2-a552-d1c54b627f04: bound 0000:00:02.0 (ops i915_hdcp_component_ops [i915])
[   10.914021] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   10.919220] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   15.081027] wlp0s20f3: authenticate with b4:a7:c6:52:b9:50
--
[   15.499648] IPv6: ADDRCONF(NETDEV_CHANGE): wlp0s20f3: link becomes ready
[   21.018708] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   21.018753] platform sof_sdw: deferred probe pending

    I am quite clueless at the moment as to what should be done. I'd appreciate any inputs.

  14. plbossart commented on Nov 9, 2022

    @plbossart
    plbossart
    on Nov 9, 2022
    Member

    Hi, I am on 6.0.7 but the issue seems to still persist.

    no you're not, see below

    $ uname -a
Linux debian 6.0.0-3-amd64 thesofproject/sof#1 SMP PREEMPT_DYNAMIC Debian 6.0.7-1 (2022-11-05) x86_64 GNU/Linux

    that's 6.0.0?

  15. paulmenzel commented on Nov 9, 2022

    @paulmenzel
    paulmenzel
    on Nov 9, 2022
    Author

    @plbossart, see the string at the end: 6.0.7-1.

    @nileshpatra, the upstream stable series and Debian does not cherry-pick/carry the patch fixing the issue in contrast to Arch Linux, cf issue #3777.

  16. 8 remaining items

  17. mitosu-me commented on Dec 15, 2022

    @mitosu-me
    mitosu-me
    on Dec 15, 2022

    Thanks for the update.

  18. mitosu-me commented on Dec 16, 2022

    @mitosu-me
    mitosu-me
    on Dec 16, 2022

    Hi, I just update to 6.0.13 but my sound card still not detected.

  19. paulmenzel commented on Jan 9, 2023

    @paulmenzel
    paulmenzel
    on Jan 9, 2023
    Author

    Does it work with Linux 6.1.x?

  20. mitosu-me commented on Jan 10, 2023

    @mitosu-me
    mitosu-me
    on Jan 10, 2023

    Does it work with Linux 6.1.x?

    Not yet, openzfs haven't add support for kernel 6.1.x yet.

  21. usrhere commented on Jul 10, 2023

    @usrhere
    usrhere
    on Jul 10, 2023

    Still no audio on Dell 'XPS-13 9315 2-in-1', did someone have success with 2-in-1 model?`

     $ uname -r
 6.4.1-arch2-1

    $ lspci | grep -i audio
0000:00:1f.3 Audio device: Intel Corporation Alder Lake Smart Sound Technology Audio Controller (rev 01)

    $ sudo dmesg | grep 0000:00:1f.3
[    0.605112] pci 0000:00:1f.3: [8086:51cc] type 00 class 0x040380
[    0.605176] pci 0000:00:1f.3: reg 0x10: [mem 0x6040290000-0x6040293fff 64bit]
[    0.605250] pci 0000:00:1f.3: reg 0x20: [mem 0x6040000000-0x60400fffff 64bit]
[    0.605411] pci 0000:00:1f.3: PME# supported from D3hot D3cold
[    1.234132] pci 0000:00:1f.3: Adding to iommu group 16
[    4.870957] snd_hda_intel 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040380
[    4.870980] snd_hda_intel 0000:00:1f.3: SoundWire enabled on CannonLake+ platform, using SOF driver
[    4.997577] sof-audio-pci-intel-tgl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040380
[    4.997591] sof-audio-pci-intel-tgl 0000:00:1f.3: SoundWire enabled on CannonLake+ platform, using SOF driver
[    4.997606] sof-audio-pci-intel-tgl 0000:00:1f.3: enabling device (0000 -> 0002)
[    4.997715] sof-audio-pci-intel-tgl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if 0x040380
[    4.997773] sof-audio-pci-intel-tgl 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[    5.004264] sof-audio-pci-intel-tgl 0000:00:1f.3: use msi interrupt mode
[    5.026984] sof-audio-pci-intel-tgl 0000:00:1f.3: No SoundWire machine driver found
[    5.026987] sof-audio-pci-intel-tgl 0000:00:1f.3: hda codecs found, mask 4
[    5.026988] sof-audio-pci-intel-tgl 0000:00:1f.3: using HDA machine driver skl_hda_dsp_generic now
[    5.026990] sof-audio-pci-intel-tgl 0000:00:1f.3: DMICs detected in NHLT tables: 0
[    5.031919] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware info: version 2:2:0-57864
[    5.031921] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware: ABI 3:22:1 Kernel ABI 3:23:0
[    5.031924] sof-audio-pci-intel-tgl 0000:00:1f.3: unknown sof_ext_man header type 3 size 0x30
[    5.126944] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware info: version 2:2:0-57864
[    5.126947] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware: ABI 3:22:1 Kernel ABI 3:23:0
[    5.137192] sof-audio-pci-intel-tgl 0000:00:1f.3: Topology: ABI 3:22:1 Kernel ABI 3:23:0
[    5.170252] input: sof-hda-dsp HDMI/DP,pcm=1 as /devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0/input16
[    5.170299] input: sof-hda-dsp HDMI/DP,pcm=2 as /devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0/input17
[    5.170332] input: sof-hda-dsp HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0/input18

    $ lsmod | grep snd_sof_pci_intel_tgl
snd_sof_pci_intel_tgl    12288  0
snd_sof_intel_hda_common   229376  1 snd_sof_pci_intel_tgl
snd_sof_pci            24576  2 snd_sof_intel_hda_common,snd_sof_pci_intel_tgl
snd_soc_acpi_intel_match    77824  2 snd_sof_intel_hda_common,snd_sof_pci_intel_tgl

    $ pactl info
Server String: /run/user/1000/pulse/native
Library Protocol Version: 35
Server Protocol Version: 35
Is Local: yes
Client Index: 197
Tile Size: 65472
User Name: jo
Host Name: 2in1
Server Name: PulseAudio (on PipeWire 0.3.72)
Server Version: 15.0.0
Default Sample Specification: float32le 2ch 48000Hz
Default Channel Map: front-left,front-right
Default Sink: alsa_output.pci-0000_00_1f.3-platform-skl_hda_dsp_generic.pro-output-3
Default Source: alsa_output.pci-0000_00_1f.3-platform-skl_hda_dsp_generic.pro-output-1.monitor
Cookie: 0411:1d93

    Thanks

  22. paulmenzel commented on Jul 10, 2023

    @paulmenzel
    paulmenzel
    on Jul 10, 2023
    Author

    @usrhere, yes the problem is fixed on the Dell XPS 13 9315, and also the 9320 2-in-1 to my knowledge. Please create a new issue.

  23. bphd commented on Aug 22, 2023

    @bphd
    bphd
    on Aug 22, 2023

    Well it isn't

  24. usrhere commented on Aug 22, 2023

    @usrhere
    usrhere
    on Aug 22, 2023

    Well it isn't

    Please check #4522

  25. plbossart
    transferred this issue fromthesofproject/sofon Aug 22, 2023

  26. bphd commented on Aug 24, 2023

    @bphd
    bphd
    on Aug 24, 2023

    The release seems so far. Since an update I lost sound, what did they do?

  27. paulmenzel commented on Aug 24, 2023

    @paulmenzel
    paulmenzel
    on Aug 24, 2023
    Author

    @bphd, this issue is closed as it was solved. Please create a new issue with all the log files attached, for example created by alsa-info.sh.

  28. bphd commented on Sep 22, 2023

    @bphd
    bphd
    on Sep 22, 2023

    What did they do? My own issue wasn't able to solve my problem

  29. bphd commented on Jun 29, 2024

    @bphd
    bphd
    on Jun 29, 2024

    Still have no sound as of today

    SOF 2.2.6

    FirmWare 2:2:0-57864 3:22:1 3:23:0

  30. paulmenzel commented on Jun 29, 2024

    @paulmenzel
    paulmenzel
    on Jun 29, 2024
    Author

    I am sorry to hear that. As all the issues are closed and to my knowledge it works for our user, please open a new issue with all the information and log files included. Hopefully that is going to get it solved.

  31. bphd commented on Aug 4, 2024

    @bphd
    bphd
    on Aug 4, 2024

    I am sorry to hear that. As all the issues are closed and to my knowledge it works for our user, please open a new issue with all the information and log files included. Hopefully that is going to get it solved.

    I did opened a new one, they only told me that the computer was in the configuration file, and as of today still no sound

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