support-tickets

UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.

A Discord Ticket Bot with Select Menu using Pycord

Sentinel Tickets is a free and configurable open source discord ticket bot without watermarks or bloat.

Filament plugin for Help Desk ticket management — User, Operator, and Admin panels with SLA tracking and priorities.

AI support-ticket triage for Teamwork Desk powered by Neo4j Aura Agent and a knowledge graph.

Open source support ticket client.

MCP server that lets Claude and other AI agents manage osTicket tickets, subtickets and attachments. TypeScript 5, Node.js 18+.

Example of a help desk ticket lifecycle on osTicket

AI-powered support ticket triage system that automatically categorizes, prioritizes, and routes incoming tickets using the Gemini API. Built with Next.js, Node.js/Express, PostgreSQL, Docker, and GitHub Actions CI/CD.

A modern, full-stack e-commerce platform built with React & AWS serverless architecture for selling eBooks. It features a complete customer storefront with product browsing, shopping cart, Stripe payment integration, order management, reviews, admin dashboard for managing products, orders, users, analytics, support tickets

The Intuition community's utility bot — deterministic, hardcoded helpers.

Local-first, AI-powered support operating system for Help Scout: webhook push for real-time conversation updates, unified email + Beacon chat inbox, semantic docs search, SLA reporting in business minutes, desktop installers (MSI/DMG/AppImage). 224-test CI.

A responsive HTML, CSS, and Vanilla JavaScript IT help desk and ticket management system web template for managing support tickets, users, technicians, priorities, categories, SLA tracking, activity, analytics, and reports.

Self-hosted AI customer feedback analytics: sentiment analysis, topic extraction, urgency scoring, dashboards, reports, and FastAPI REST API.

End-to-end AI app that turns support tickets into actionable intelligence - predicts priority with a supervised ML model, analyzes sentiment, and summarizes descriptions via FastAPI.

Open-source helpdesk and shared support inbox: tickets, SLAs, workflow automation, knowledge base and customer portal. Self-hosted, EU-friendly. Laravel + Vue 3, AGPL.

Internal support ticket system built as a Databricks App — Streamlit UI backed by Lakebase (managed Postgres). Runs on Databricks Free Edition.

Single-endpoint JSON API plugin for osTicket 1.18 with API-key auth, used by integrations and AI agents. PHP 8.0+.

WP Ticket WordPress Plugin is a powerful helpdesk, customer service software for teams of all sizes.

LLM-powered support ticket analyzer with FastAPI, OpenRouter, SQLite, validated structured output, vanilla JavaScript, tests and Docker.