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Mentorship Management Improvements (Epic) #758
Description
Activity
Proposal: Move Mentorship Management to Discourse(shelved, 10/5/2017)- Signup form on front-end would hit the back-end API, posting a new topic to a -private- (mentors only) Discourse category. Note that the current form's interface w/ Airtables is broken: Request Mentor Button operationcode_frontend#341
- We can use Discourse sub categories and tags to manage state, instead of tracking a Mentor Request's state in a spreadsheet of cells where users are entering inconsistent data
- We can get richer notifications via the Slack to Discourse bot
- We can use tags for state (whether a request is fulfilled, whether mentee has been contacted, whether a follow-on mentor request is recommented, etc)
- We can use forum posts for updates (mentors could post notes about how a session went, how a mentee is progressing, etc.)
- Tag intersections can be used to visualize data (https://community.operationcode.org/tags/intersection/beginners/newbies) or simply return JSON for us to use elsewhere:
(https://community.operationcode.org/tags/intersection/beginners/newbies.json) - With Discourse, we track the last time a mentor/mentee has logged in. This will help track mentors and keep us connected with those who actually are committed to helping out.
Proposal: Improve Slack tooling, utilize OC web app, keep Airtable for data storage
Suggestions from @kylemh from phone discussion on 10/5/2017:Assigning new mentees to a mentor in a timely fashion:
Assign the mentee to the mentor:
Use previous Mentor Request Form (temporarily not in use, see front-end issue 341 and back-end issue 155).
Mentors API (with small schema) and an interface on the front-end lists selectable mentors. When form submitted, pre-populates Airtables form.Notifying mentors:
If mentee chose no mentor preference, all mentors with the desired skills are DMed. First claim gets it. If mentee chose a specific mentor, DM that mentor with the request record and the easy option to confirm deny. Maybe even to create an event on their device?
(expanded on this in OperationCode/operationcode_bot#89 in Slackbot repo)Monitoring the state/progress of the mentor/mentee experience:
Bot that pings mentor based upon Mentorship event date. "It's been a week since your scheduled mentorship event with Billy Bob. How'd it go? FEEDBACK LINK HERE"Track active mentors:
Multiple options- Dont track. Have Slack bot hit every mentor, but they can opt-out at any moment. Bi-annually remind mentors that they've opted-out to try to bring them back in.
- Use Slack data to identify active mentors
- changed the title
[-]Mentorship Management Improvements[/-][+]Mentorship Management Improvements (Epic)[/+]on Oct 11, 2017 We will also need to make the mentorship request form accessible only to eligible mentees.
Key stakeholder: @jjhampton
Pain points from our discussion on 10/5/2017 around mentor management: