Verification issues

[jcarter23d]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

I have submitted screenshots of classcharts which include my full name, school name and current date. I have also included shots of two phones displaying the above information as well as my timetable for this week.
It keeps getting rejected and isn't overly helpful.
Is there a way to get a manual review?

[anis-mselmi]

If the automated verification keeps rejecting the same evidence, do not post additional identity documents publicly. The best next step is to use the verification flow’s appeal or support path while signed in and request a manual review. Make sure the submitted document is an official, current document that clearly shows your full name, institution, and current academic period; screenshots of schedules or third-party apps may not satisfy the verification requirements even if they show those details. If the form gives a rejection reason, follow that specific requirement rather than resubmitting the same screenshots.