Payment didn't go through We are having a problem billing your account. Please update your payment information.

[grrgaba]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

I started with an annual payment for GitHub Copilot Pro. I did get the email that it will downgrade to free at Sep 08. Now I try to upgrade from free to GitHub Copilot Pro $10USD a month I always get "Payment didn't go through We are having a problem billing your account." I've tried all the options, different cards, through pay pal, through paypal with a different card still getting the same error. I called my bank and they said they dont even see any attempts.

Please Help!

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[firozjokhi]

Same issue here. Keeps failing with error even though I tried with different credit cards. Problem only happening since you switched to monthly payments. Issue is definitely on github end, not bank.

Payment didn't go through

We are having a problem billing your account. Please update your payment information.

I opened a ticket with support, and they take no blame. Simply said your plan is not active, and check your payment details. SMH terrible!

[EivindTjessem]

Same problem here. I've been trying for several days, with multiple cards. I've also tried using PayPal, but I get the same error!

[kobinaquansah]

Same problem. I have been trying for several days. I used Paypal as well. Same error!

[yasirmx]

Same here

[yasirmx]

Solved by creating a support ticket

[698373862]

Anyone solved this? I still can't upgrade too

[yasirmx]

Yes I created a support ticket and they got back to me and i was able to pay