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Have a question about CodeQL, Dependabot, security advisories, Software Bill of Materials (SBOMs), or another Code Security feature? You may be able to find what you need in GitHub Docs or the GitHub Well-Architected Framework.
This post will help you choose the right resource and, if you still need help, share enough information for others to support you.
Which resource should I use?
GitHub Docs explains how features work and provides setup and troubleshooting instructions.
The GitHub Well-Architected Framework offers guidance for organizations making decisions about security, governance, rollout, and risk.
A good rule of thumb: start with Docs for a specific task or error. Use the Well-Architected Framework when you need to make a broader decision about how your organization should approach security.
If these resources don't answer your question, search the existing discussions before creating a new one. Someone may have already reported the same behavior or shared a solution.
When you start a discussion, please include:
- **Feature:** Which feature are you using?
- **Expected behavior:** What did you expect to happen?
- **Actual behavior:** What happened instead?
- **Error:** What was the exact error message?
- **Troubleshooting:** Which documentation or steps have you already tried?
- **Environment:** Include relevant languages, package ecosystems, runner types, and versions.
- **Reproduction:** If it is safe to do so, share a minimal example or public repository.
You don't need to be a security expert to ask a good question. Share what you know, explain where you got stuck, and remove anything private or sensitive.
These details help the Community understand whether you're dealing with a configuration question, documentation gap, possible product defect, or feature request.
Choose the right place for your question
Ask the Community when
The Community is a good place to ask when:
Your question can be discussed publicly.
You need help understanding or configuring a feature.
You want to compare approaches or share a workaround.
You have product feedback that others may also experience.
Access tokens, API keys, passwords, and other secrets
Private source code
Personal or customer information
Internal repository, organization, or network details
Private messages from GitHub Support
If you accidentally expose a credential, revoke or rotate it immediately. Editing or deleting the post isn't enough because someone may have already copied it.
If these resources don't address a recurring question, please tell us. Your feedback can help identify where Docs need clarification, where new Community guidance may be useful, or where a problem should be shared with the appropriate GitHub team.
Code SecurityBuild security into your GitHub workflow with features to keep your codebase secureBest PracticesBest practices, tips & tricks, and articles from GitHub and its usersTroubleshootingThis “almost” works, there’s a detail I think I’m missingCommunity Check-InUpdates & News from GitHub Community Managerssource:uiDiscussions created via Community GitHub templates
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Have a question about CodeQL, Dependabot, security advisories, Software Bill of Materials (SBOMs), or another Code Security feature? You may be able to find what you need in GitHub Docs or the GitHub Well-Architected Framework.
This post will help you choose the right resource and, if you still need help, share enough information for others to support you.
Which resource should I use?
GitHub Docs explains how features work and provides setup and troubleshooting instructions.
The GitHub Well-Architected Framework offers guidance for organizations making decisions about security, governance, rollout, and risk.
A good rule of thumb: start with Docs for a specific task or error. Use the Well-Architected Framework when you need to make a broader decision about how your organization should approach security.
Find guidance for your question
Still need help? Start a discussion
If these resources don't answer your question, search the existing discussions before creating a new one. Someone may have already reported the same behavior or shared a solution.
When you start a discussion, please include:
You don't need to be a security expert to ask a good question. Share what you know, explain where you got stuck, and remove anything private or sensitive.
These details help the Community understand whether you're dealing with a configuration question, documentation gap, possible product defect, or feature request.
Choose the right place for your question
Ask the Community when
The Community is a good place to ask when:
Your question can be discussed publicly.
You need help understanding or configuring a feature.
You want to compare approaches or share a workaround.
You have product feedback that others may also experience.
Contact GitHub Support when
Please use GitHub Support when:
Your account or organization may be compromised.
You're locked out, suspended, or unable to access private resources.
Your question involves billing, licensing, or private account information.
You need an update about a specific Support ticket.
GitHub staff need to inspect private account or organization data.
The Community can't access private account details or provide updates about Support cases.
Report vulnerabilities privately
Please don't publish an unpatched vulnerability, exploit, credential, token, or other sensitive information in a Community discussion.
If a repository supports private vulnerability reporting, follow the instructions for privately reporting a security vulnerability.
Protect your information
Before posting, remove:
Access tokens, API keys, passwords, and other secrets
Private source code
Personal or customer information
Internal repository, organization, or network details
Private messages from GitHub Support
If you accidentally expose a credential, revoke or rotate it immediately. Editing or deleting the post isn't enough because someone may have already copied it.
If these resources don't address a recurring question, please tell us. Your feedback can help identify where Docs need clarification, where new Community guidance may be useful, or where a problem should be shared with the appropriate GitHub team.
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